Can You Return Dog Toys To Petsmart?

Written by: Dr. Katy Nelson

December 5, 2018

Looking for info on Petsmart‘s return policy? Well, you’ve come to the right place! If you’re not satisfied with a dog toy purchase that you made at Petsmart, you can return it as long as the product is in its original packaging and in new or salable condition. With a receipt, you can return the product within 60 days from date of purchase.

If you paid for it in cash or debit card, a refund will be made in cash. On the off-chance you used a check, you’ll receive a merchandise return card or cash after a 10-day waiting period. Credit card purchases will be credited to the original card used, or a merchandise return card will be issued.

If you used another method or payment such as PayPal, Google Wallet, or a gift card, you will receive a merchandise return card to use for a future in-store purchase. Merchandise return cards cannot be redeemed for cash.

Online Purchases From

You can return your dog toy for the purchase price minus shipping, handling, gift wrap, or other charges. The product must be in its original packaging.

In-Store Purchases

If you purchased a product from, you can return it in store. Place the product in its original packaging and bring the packing slip or the shipping confirmation email as proof of purchase. Make sure to also bring the original credit card you used to purchase the toy online so that your return can be credited to that same card. If you don’t, or if you paid using another method like PayPal or Google Wallet, you’ll receive a merchandise return card to use for a future in-store purchase.

By Mail

Pack the item carefully and include a copy of the packing slip (keep a copy for your records), then affix a return shipping label provided and ship the package. Insure the package and make sure to use a trackable shipping method. Note: exchanges are not available by mail and shipping charges are the customer’s responsibility.

Returns Or Exchanges Without Receipt Or After 60 Days

Bring the product and a valid ID to receive a merchandise return card to use for a future in-store purchase. For further information click here to read the Petsmart return policy in its entirety.

And Since We’re On The Topic Of Return Policies…

Did you know about Scout’s Honor? It’s BARK’s guarantee that if your pup isn’t 100% happy with their BarkBox, they’ll work with you to make it right. For real! No fuss. No disappointed pups.

Dog With BarkBox

BARK know that pups have their own preferences and what makes one jump for joy may leave another hanging their head! If a pup turns up their snout to an item they’ve received, their parents can give the Happy Team a holler here to make the BarkBox experience perfect.

So just as an FYI, you know. In case you wanted to buy your dog the best monthly subscription dog box EVER. 2 original toys, 2 bags of delicious treats, a nice meaty chew, and with a guarantee your pup’ll love them? Come on. You’d be crazy NOT to buy it.

Written by: Dr. Katy Nelson

December 5, 2018